jcallistedesigns.com

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2024

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calliste

I create engaging, relevant, eLearning solutions.

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Diversity & Inclusion

UNCONSCIOUS BIAS IN PROJECT MANAGEMENT TEAMS

A scenario-based eLearning solution to help managers counteract unconscious biases in decision-making.

Responsibilities: research, action mapping, needs analysis, storyboarding, eLearning design and development, content writing, graphics.

Tools: Articulate Storyline 360, MindMeister, Freepik, Canva, Google Slides.

Check it out

Summary

Context: Project management team has requested training to improve team cohesion. Needs analysis reveals that unconscious biases, particularly ageism, conformity, and affinity biases, may be risking product delivery deadline.

Problem: Unconscious bias in the project management team: ageism, affinity, and conformity may be risking product delivery deadline.

SME: Project Manager, Video Productions

Learners: Team Leads and Project Managers on the Video Production team

Challenge: to build a learning solution that counteracts unconscious bias

Solution: Interactive, scenario-based elearning solution targeting unconscious biases of ageism, conformity bias and affinity bias.

The Process

behind the scenes

Here is a peek behind-the-scenes into my instructional design and development process.

I am guided by several theories and framework, including Merrill’s First Principles, ADDIE, Backward Design, Action Mapping, and Agile.

addie

ANALYZE

Define problem & identify source
Define goals and objectives
Develop learner persona
Determine learning solution
Develop Needs Analysis
Develop Task Analysis
Determine Assessment measures

IMPLEMENT

Develop training procedure & job aids
Implement solution
Resolve remaining issues
Ensure all tools/technology are available and functioning
Implement assessment measures

EVALUATE

DEVELOP

Work with SME to obtain/develop content
Create and assemble visual assets
Build the learning solution & integrate
Conduct QA testing
Obtain feedback & revise

DESIGN

Document the strategy
Develop scenario briefs
Plan UI/UX experience & graphics
Create storyboard and prototype
Obtain stakeholder sign-off
Develop Assessments

With ADDIE, I adopt a Rapid Prototype approach, which is more Agile-oriented.

In this way, I can receive continual feedback while instructional materials are being created. I save time and money by catching problems while they are still easy to fix.

Analyze

I ended up writing the content for the Unconscious Bias project because I didn’t have a SME. Wow! Research, analysis, head-scratching, more research, more head scratching! There is no fix! You can only offer strategies!

Some questions I ask here:

What is the problem?
Why is it happening?
Who are the stakeholders and learners?
What is the current state?
What needs to change?
What types of learning constraints exist?
What are the deliver options?
What is the future state/what does success look like
What is the timeline for project completion?

Ahh..but I did have a cool SME for many of the scenarios; she was the team lead - very knowledgeable, perceptive, and a joy to work with

I also create learner empathy maps to ensure I target my learner’s needs.

Design

Some tasks I do:

Create a project plan
Create a Design Workbook (instructional, visual and technical design strategy)
Conduct research
Gather all materials and review
Outline using task analysis
Draft the text content
Create a storyboard
Create a few slides of my prototype
Design the user interface and user experience
Locate and assemble visual assets and save them

So much to do, so little time! What is a shower, again? What is daylight? Why is it so difficult to find good, free graphics? Why are there so many unconscious biases? They say everyone is biased. Am I really biased? Yeah, I prefer dogs over cats, for sure!

Develop

I focused on these tasks:

Continue to iterate storyboard
Obtain sign-off on a few storyboard slides
Develop small part of prototype using Agile methodology
Test, iterate
Submit to Stakeholders for feedback
Iterate as needed and continue until final sign-off
Develop the course/learning solution after sign-off

I did the storyboard in PowerPoint then built it in Articulate Storyline 360. I met with my Stakeholder afer I created the storyboard of a few slides. Once approved, I did a small prototype in Storyline and iterated until approved.

I continued this process of iterating and sign-off until the entire course was built.

Implement

Evaluate

Tools and Skills

Theories

ADDIE

Backward Design

Action Mapping

SAM

Merrill’s Principles

Pebble-in-the-Pond

Agile

Waterfall

Skills

UX/UI design

Cognitive psychology

Research

Writing

Communication

Visual Design

Canva

Figma

Adobe Photoshop

Adobe Illustrator

Adobe Captivate

Adobe Express

PowerPoint

Project Mgmt.

Trello

Monday.com

TeamGantt

Jira

Storyboarding & Prototyping

Articulate 360

Articulate Storyline

Genially

Figma

Adobe XD

Vyond

Other

Google Suite

Office 365

Mindmeister

About

“Success is liking yourself, liking what you do, and liking how you do it.”

- Maya Angelou -

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Instructional designer, elearning developer .....

Because everything else feels like work.

I really enjoy this work! Imagine going from helping people communicate as a speech therapist to creating amazing learning experiences as an instructional designer! That's my journey. I'm right where I need to be!

My work is a blend of my passion for learning, designing, and a sprinkle of tech magic. From designing interactive courses to exploring the latest e-learning trends, I'm all in!

Let’s do this!